Particularly inspiring was his work with a hospital wanting to know what their patients experience was. Filming a dull plasterboard ceiling was definitely a response empathetic to the true patient experience, and would have been quite sobering for the client. it led to some lovely, creative solutions, such as installing a mirror onto wheelchairs so the patient can interact more fully with the nurse, and installing a white board wall in the room for family and friends to record personal messages.
the idea that people subconsciously design their own experiences on a daily basis was also very accurate - wrapping teabag strings around cuphandles, using a variety of writing implements and utensils as makeshift hair clips, assuming permission when disposing rubbish simply because a precedent has been set - these are all things i have done myself, and i daresay countless others have done before me.
what i gained from bennetts talk is that often the most innovative ideas are the most simple, the ones right under your nose. we need to design with empathy, observe our surroundings and see things afresh from anothers perspective. in bennetts words, "blinkered vision equals blinkered solutions."
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